At Moolihai Canada, we strive to ensure your complete satisfaction with every purchase. Please read our policy carefully to understand our approach to returns and refunds for international shipments.
No Returns Accepted
Due to the international nature of our shipments from India to Canada and other countries, we are unable to accept returns of products. We kindly ask that you carefully consider your purchase before placing an order.
Refunds for Damaged Products
While we don’t accept returns, we understand that sometimes products may arrive damaged due to shipping. In such cases, we offer refunds under the following conditions:
- Documentation Required: To process a refund for a damaged item, we require an unboxing video that clearly shows the condition of the package upon arrival and the damaged product.
- Time Frame: Please contact us within 48 hours of receiving your order if you discover any damage.
- Assessment: Our customer service team will review the provided video evidence to verify the damage claim.
- Refund Process: If your claim is approved, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
How to Request a Refund
If you receive a damaged product:
- Immediately record an unboxing video showing the condition of the package and the damaged product.
- Contact our customer support team at support@moolihai dot net or at +917598018880 via phone or WhatsApp within 48 hours of receiving your order.
- Provide your order number and a detailed description of the damage.
- Send the unboxing video to our customer support team for review.
Bulk Orders and Custom Products
For bulk orders or private label products, please contact us directly to discuss any quality concerns or issues. These orders may be subject to different policies, which will be communicated during the ordering process.
Cancellations
As we process orders quickly to ensure fast shipping, we may not be able to cancel an order once it’s placed. Please double-check your order before confirming your purchase.
Our Commitment to Quality
At Moolihai Canada, we take pride in the quality of our products and our careful packaging process. We continuously work to improve our procedures to minimize the risk of damage during international shipping.
Questions?
If you have any questions about our return and refund policy, please don’t hesitate to contact our customer support team at +917598018880. We’re here to help ensure your shopping experience with Moolihai Canada is as smooth and satisfying as possible.
Note: This policy is subject to change without notice. Please check back periodically for updates.