At Moolihai Canada, we strive to make your international shopping experience as smooth as possible. Here are answers to some frequently asked questions about our shipping policies and procedures.
Where do you ship from?
We ship all orders from our warehouse in India.
Which courier services do you use?
We ship via DHL, FedEx, and UPS to ensure reliable and timely delivery.
How long does shipping take?
Most orders are delivered within 4-8 days worldwide, including to Canada.
What are your shipping rates to Canada?
Our shipping rates to Canada are as follows:
- Free shipping on orders over CAD 100
- CAD 29.99 for orders up to CAD 30
- CAD 19.99 for orders between CAD 30 to CAD 99
Do you ship to countries other than Canada?
Yes, we ship worldwide. Shipping rates for other countries are calculated at checkout.
How can I track my order?
You’ll receive a tracking number via email soon after your order is shipped. You can use this number to track your package’s journey in real-time on the courier’s website.
Do you offer express shipping options?
Our standard shipping is already quite fast. If you need expedited shipping, please contact us directly to discuss options.
What about customs fees and import duties?
Customers are responsible for any customs fees, import duties, or taxes imposed by their country. We do not collect these fees during purchase, nor do we pay them on the customer’s behalf. The amount can vary depending on your country’s regulations and the value of your order.
What if my package is held at customs?
If your package is held at customs, you may need to provide additional information or pay import fees to release it. Please follow the instructions provided by your local customs office.
What if my order arrives damaged?
While we take great care in packaging, if your order arrives damaged, please contact us within 48 hours with an unboxing video showing the condition of the package and product. We’ll work with you to resolve the issue.
Can I change my shipping address after placing an order?
Due to our quick processing times, address changes may not be possible after an order is shipped. Please ensure your shipping address is correct before completing your purchase. If a mistake happens, immediately contact us.
How do you handle bulk orders?
For bulk orders, please contact us directly. We can discuss custom shipping arrangements based on your specific needs.
If you have any other questions about shipping that aren’t covered here, please don’t hesitate to contact our customer support team at +917598018880 or email support@moolihai dot net. We’re here to help!